Refund policy

Return Window

At Vacvixy, we offer a 30-day return window on eligible purchases. This is our own store policy—United States federal law does not provide a statutory cooling-off or withdrawal period for most online purchases. The 30-day period begins on the date your order is delivered, as confirmed by the shipping carrier. Return requests submitted after this 30-day period has expired may not qualify for refunds, exchanges, or store credit, except where required by applicable federal or state consumer protection laws.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

• The item must be unused, unworn, unwashed, and undamaged
• The product must be in the same condition in which you received it
• Original packaging, tags, labels, manuals, accessories, and all included materials must be intact and included with the return
• Proof of purchase (order confirmation or receipt) must be provided

Items that do not meet these conditions may be refused, returned to you, or eligible only for a partial refund at our discretion, depending on the condition of the merchandise when received at our return facility.

Non-Returnable Items

Certain products are not eligible for return due to hygiene, safety, customization, or legal reasons. Non-returnable items include:

• Products marked as "final sale" or "non-returnable" at the time of purchase
• Items that have been customized, personalized, or made to order
• Products showing evidence of use, wear, damage, improper handling, or unauthorized modifications
• Clearance or closeout merchandise (unless disclosed otherwise on the product page)
• Items identified as hygiene-sensitive or opened products that cannot be resold for health and safety reasons

If you receive a non-returnable item that is damaged, defective, or incorrect, please contact us immediately—we will work with you to resolve the issue at no cost to you.

How to Initiate a Return

To start a return, please contact our customer support team before sending any items back. Unauthorized returns (items sent back without prior approval) may experience processing delays or may not be accepted.

Contact us at:

• Email: content@vacvixy.shop
• Phone: 5067897589
• Mail: Vacvixy, 1400 Arapahoe St, Denver, CO 80202, United States

When you contact us, please provide your order number, the item(s) you wish to return, and the reason for the return. Our support team will review your request and, if approved, provide you with return instructions and any necessary prepaid return shipping materials.

Return Shipping

Eligible approved returns within the United States qualify for free return shipping. Once your return request has been approved, you will receive detailed return instructions. If applicable, we will provide a prepaid return shipping label or arrange for a carrier pickup at no cost to you.

Please package returned items carefully and securely to prevent damage during transit. We recommend using a trackable shipping method and retaining proof of shipment until your return has been processed and your refund issued.

Do not send items back without prior authorization, as unauthorized returns may be refused, delayed, or not qualify for refund.

Return Address

Unless otherwise instructed by our support team, approved returns should be sent to:

Vacvixy
1400 Arapahoe St
Denver, CO 80202
United States

Always wait for return authorization and specific instructions before shipping any items back to us.

Inspection and Processing

Once we receive your returned item, our team will inspect it to verify that it meets our return eligibility criteria. This inspection includes checking the condition of the product, packaging, and included materials. We will notify you by email once your return has been received and inspected.

If your return is approved, your refund will be processed. If your return does not meet our eligibility requirements, we will contact you to discuss your options, which may include returning the item to you or issuing a partial refund.

Refunds

Refund Method

Approved refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, refunds are typically processed as follows:

• Credit/debit cards: Refunds are credited back to the original card
• PayPal or other payment processors: Refunds are returned to the original account
• Other payment methods: Refunds will be issued using the same method whenever possible

Refund Timing

Once your return is approved and processed, please allow:

• 3–5 business days for the refund to be initiated by Vacvixy
• 5–10 business days (or longer, depending on your financial institution) for the refund to appear in your account or on your statement

You will receive an email confirmation once your refund has been processed. If you do not see the refund in your account after the expected timeframe, please check with your bank or payment provider first, then contact us for assistance.

Refund Amount

Approved refunds will include the full purchase price of the returned item(s). Because all orders ship free of charge within the United States, there are no shipping costs to deduct. Applicable sales tax will also be refunded in accordance with your original purchase.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at content@vacvixy.shop or call 5067897589. We will work with you to process your exchange request.

In most cases, the fastest way to receive a replacement item is to return the original item for a refund (following our standard return process) and place a new order for the item you prefer. If you need assistance or have questions about exchanges, our support team is happy to help.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or incorrect, please contact us immediately at content@vacvixy.shop or 5067897589. We take full responsibility for shipping errors and product defects, and we will resolve the issue at no cost to you.

When reporting a damaged or defective item, please provide:

• Your order number
• A description of the issue
• Photographs of the product, packaging, shipping label, and any visible damage or defects

Once we review your claim, we will arrange for one of the following at no charge to you:

• A replacement item shipped at no cost
• A full refund, including any applicable sales tax
• Prepaid return shipping to send the damaged or incorrect item back to us

You will not be charged for return shipping, and you will not be required to pay for a replacement when the error or defect was our responsibility or the carrier's.

Order Cancellations

Cancellation Before Shipment

If you wish to cancel your order, please contact us as soon as possible at content@vacvixy.shop or 5067897589. If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.

Cancellation After Shipment

Once an order has shipped, it cannot be cancelled in transit. If you no longer want the item, you may refuse delivery or return it following our standard return procedure once it arrives. Once we receive the returned item and verify its condition, we will process your refund in accordance with this policy.

Condition of Returned Merchandise

Please take care when packaging items for return. Returned products should be securely packaged to prevent damage during shipping. Use the original packaging whenever possible, and include all accessories, documentation, and materials that came with the product.

Items returned with signs of misuse, excessive wear, abuse, intentional damage, unauthorized modifications, or missing components may not qualify for a full refund. Vacvixy reserves the right to inspect all returned merchandise and determine eligibility for refund or exchange based on the condition received.

Shipping Times and Delivery

Standard delivery for orders shipped within the United States takes 3–5 working days from the date of shipment. Delivery times may vary depending on your location, carrier performance, and external factors such as weather or holidays. You will receive tracking information via email once your order ships.

All shipping within the United States is free of charge—there are no shipping fees applied to your order.

Tax Information

Prices displayed on our website are exclusive of sales tax. Applicable sales tax is calculated and added at checkout based on your shipping address and the tax rates in effect in your state and locality. Refunds will include any sales tax paid on returned items.

Customer Responsibilities

By placing an order with Vacvixy, you agree to:

• Review this Return and Refund Policy carefully before making a purchase
• Submit return requests within the 30-day return window
• Contact our support team before sending any items back
• Package returned items securely and include all original materials
• Provide accurate contact and order information when initiating a return or refund request
• Retain proof of shipment and tracking information for returns until your refund is processed

Legal Compliance

This Return and Refund Policy is designed to comply with applicable United States federal and state consumer protection laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable. This policy also satisfies the requirements of Google Merchant Center and other e-commerce platform guidelines.

Nothing in this policy limits your rights under applicable federal or state law. If any provision of this policy conflicts with mandatory consumer protection statutes, the statutory requirement will prevail.

Contact and Support

If you have questions about this Return and Refund Policy, need assistance with a return or refund, or require support with your order, please contact us:

• Email: content@vacvixy.shop
• Phone: 5067897589
• Address: Vacvixy, 1400 Arapahoe St, Denver, CO 80202, United States

Our customer support team is committed to responding to inquiries in a timely and professional manner during standard business hours.

Updates to This Policy

Vacvixy reserves the right to update or modify this Return and Refund Policy at any time to reflect changes in our procedures, legal requirements, or business practices. Any changes will be posted on this page, and the updated policy will apply to purchases made after the revision date. We encourage you to review this policy periodically to stay informed of our current return and refund procedures.