Contact Us
Get in Touch with Vacvixy
We're here to help! Whether you have a question about our products, need assistance with an order, or simply want to share feedback, the Vacvixy team is ready to assist you. We value every customer and strive to provide prompt, friendly support to ensure your shopping experience is exceptional.
Contact Information
Reach out to us using any of the following methods, and we'll get back to you as quickly as possible:
content@vacvixy.shop
Email is often the fastest way to reach us for non-urgent inquiries. We typically respond to all emails within one business day during our regular business hours.
Phone
5067897589
Prefer to speak with someone directly? Give us a call during our business hours and a member of our customer service team will be happy to assist you.
Mailing Address
Vacvixy
1400 Arapahoe St
Denver, CO 80202
United States
Business Hours
Our customer service team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (Mountain Time)
- Saturday – Sunday: Closed
Messages received outside of business hours will be answered on the next business day. We appreciate your patience and understanding.
Typical Response Time
We pride ourselves on responding quickly to customer inquiries:
- Email inquiries: Within one business day
- Phone inquiries: Immediate assistance during business hours
During peak shopping periods or holidays, response times may be slightly longer, but we always work to get back to you as promptly as possible.
Order, Shipping & Returns Inquiries
Have a question about your order status, shipping, or our return policy? We're here to help with all of these common inquiries:
Order Status
If you need to check on the status of your order, please contact us with your order number and we'll provide you with the latest tracking information. Most orders ship within 1-2 business days and are delivered within 3-5 working days via free standard shipping to addresses within the United States.
Shipping Questions
We offer free shipping on all orders within the United States. Delivery typically takes 3-5 working days from the date your order is shipped. If you have questions about delivery times, tracking, or shipping to your area, please don't hesitate to reach out.
Returns & Exchanges
We want you to love your purchase! If for any reason you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange. For detailed information about our return process, eligibility requirements, and how to initiate a return, please visit our Returns & Refunds page or contact our customer service team directly.
When contacting us about a return, please have your order number ready and let us know the reason for the return. We'll guide you through the simple return process and provide you with all necessary instructions.
We're Here to Help
At Vacvixy, customer satisfaction is our top priority. Whether you need product recommendations, technical support, order assistance, or have general questions, our knowledgeable team is ready to provide the help you need. Don't hesitate to reach out—we look forward to hearing from you!